Telecommunication Systems DivisionFebruary 2008DP5000-SeriesTelephone User Guide®
ContentsChapter 4 – ADM/DSS Consoleiv Strata CIX DP5000-series Telephone UG 02/08All Call Page...
User ProgrammingProgramming Feature Buttons84 Strata CIX DP5000-series Telephone UG 02/08Programming Feature ButtonsYou can use the User Programmi
User ProgrammingProgrammable Feature Button CodesStrata CIX DP5000-series Telephone UG 02/08 85Setting/Changing a Programmable Feature Button’s Fu
User ProgrammingOne Touch Buttons86 Strata CIX DP5000-series Telephone UG 02/08One Touch ButtonsOne Touch buttons can be used for storing frequent
User ProgrammingOne Touch ButtonsStrata CIX DP5000-series Telephone UG 02/08 87Example of Special Character UsageTo create a One Touch for Park an
User ProgrammingFeature Codes88 Strata CIX DP5000-series Telephone UG 02/08Feature CodesFeature Access Codes are entered as a sequence on your tel
User ProgrammingFeature CodesStrata CIX DP5000-series Telephone UG 02/08 89Call Pickup for calls on HoldLocal Pickup (call held on this phone)Ext.
User ProgrammingFeature Codes90 Strata CIX DP5000-series Telephone UG 02/08Activate MW at another Station without Ringing#63 + Ext. no. (where you
User ProgrammingFeature CodesStrata CIX DP5000-series Telephone UG 02/08 91Speed Dial (Storing an SD number)Station2#66 + nnn + Phone No.3 + # nnn
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Strata CIX DP5000-series Telephone UG 02/08 93Administrator Programming 7This appendix contains some of the functions that can be performed using
ContentsChapter 5 – Headset and Handset OperationStrata CIX DP5000-series Telephone UG 02/08 vChapter 5 — Headset and Handset OperationRecommended
Administrator ProgrammingAdministrator Mode94 Strata CIX DP5000-series Telephone UG 02/08Administrator ModeTo access Administrator Mode, your stat
Administrator ProgrammingAdministrator ModeStrata CIX DP5000-series Telephone UG 02/08 95Door NameDoor Phone should be setup and programmed within
Administrator ProgrammingAdministrator Mode96 Strata CIX DP5000-series Telephone UG 02/08Station SD/ Name1. Enter Administrator Mode.2. Press Next
Administrator ProgrammingSystem FeaturesStrata CIX DP5000-series Telephone UG 02/08 97System FeaturesThe following are system features that requir
Administrator ProgrammingSystem Features98 Strata CIX DP5000-series Telephone UG 02/08³ To cancel the DISA security codeCAUTION! Canceling the DIS
Administrator ProgrammingDate and Time SettingStrata CIX DP5000-series Telephone UG 02/08 99Date and Time SettingThis operation is possible from t
Administrator ProgrammingTelephone Programming Mode100 Strata CIX DP5000-series Telephone UG 02/08Telephone Programming Mode³ To place your teleph
Administrator ProgrammingTelephone Programming ModeStrata CIX DP5000-series Telephone UG 02/08 101Call Waiting and Camp-on Ring Tone Over Handset/
Administrator ProgrammingDKT2000 Mode On/Off102 Strata CIX DP5000-series Telephone UG 02/08DKT2000 Mode On/OffBefore a cordless telephone (DKT2204
Administrator ProgrammingSingle Line TelephoneStrata CIX DP5000-series Telephone UG 02/08 103Single Line TelephoneThe Single Line Telephone is the
ContentsAppendix A – Referencesvi Strata CIX DP5000-series Telephone UG 02/08Initialize or Adjust LCD Contrast...
Administrator ProgrammingSingle Line Telephone104 Strata CIX DP5000-series Telephone UG 02/08Redial / Feature Button Activation / DeactivationThe
Strata CIX DP5000-series Telephone UG 02/08 105References AThis Appendix contains table that support some of the feature operations.Call ForwardTa
ReferencesCall Forward106 Strata CIX DP5000-series Telephone UG 02/08Call Forward - Incoming Line Calls:Forward incoming line calls only.All Calls
ReferencesCall ForwardStrata CIX DP5000-series Telephone UG 02/08 107No Answer to an ext.Press ext. button + #6032 (tone) + dial the other telepho
ReferencesCall Forward108 Strata CIX DP5000-series Telephone UG 02/08Busy No Answer to an ext.Press ext. button + #6044 (tone) + dial the other te
ReferencesSoft KeysStrata CIX DP5000-series Telephone UG 02/08 109Soft KeysThe table below is a list of soft key labels that appear on the LCD tel
ReferencesButton Labels110 Strata CIX DP5000-series Telephone UG 02/08Button LabelsThe button labels in Table 17 are for the Programmable Buttons
ReferencesButton LabelsStrata CIX DP5000-series Telephone UG 02/08 111DSSDirect Station Selection(s) – Press to ring a preselected station. The LE
ReferencesButton Labels112 Strata CIX DP5000-series Telephone UG 02/08Release and AnsRelease and Answer — Press to disconnect or complete the tran
ReferencesButton LabelsStrata CIX DP5000-series Telephone UG 02/08 113120 CO L i n e x x x Line XXX(Caller ID) Yes130CO Line Group L i n e G r
Strata CIX DP5000-series Telephone UG 02/08 viiIntroductionThis user guide describes how to use the Toshiba DP5000-series telephones with the St
ReferencesButton Labels114 Strata CIX DP5000-series Telephone UG 02/08900 Application Start - Application #93 A C D H e l p ACD Help Yes 900
Strata CIX DP5000-series Telephone UG 02/08 115Hardware Connections BDP5000-Series Telephone Tilt AnglesThe DP5000-series telephones, except the S
Hardware ConnectionsDP5000-Series Telephone Tilt Angles116 Strata CIX DP5000-series Telephone UG 02/08DP5000-Series Desk-top Tilt Angle With Tilt-
Hardware ConnectionsWiringStrata CIX DP5000-series Telephone UG 02/08 117WiringThe connectors on the DP5000-series telephones are identified with
Hardware ConnectionsWiring118 Strata CIX DP5000-series Telephone UG 02/08When the tilt stand extension is used, simply remove the line cord from u
Strata CIX DP5000-series Telephone UG 02/08 119Centrex Application CYour system may be equipped with the Centrex Application, which enhances its f
Centrex ApplicationDelayed Ringing120 Strata CIX DP5000-series Telephone UG 02/08Delayed RingingOutside line or Centrex line(s) can be programmed
Strata CIX DP5000-series Telephone UG 02/08 121IndexAabout this bookconventions, viiihow to use this guide, viiiorganization, viirelated docume
IndexD ~ F122 Strata CIX DP5000-series Telephone UG 02/08held calls, 89call waiting, 40, 56, 101Camp-on ring tone, 101centrexapplication, 119f
IndexG ~ PStrata CIX DP5000-series Telephone UG 02/08 123Ggroup pickup, 37Hhandset calling, 19handsfree answerback, 21Hold, 8hold, 22line hol
IntroductionHow to Use This Guideviii Strata CIX DP5000-series Telephone UG 02/08• Appendix A – References includes tables that support procedures
IndexR ~ V124 Strata CIX DP5000-series Telephone UG 02/08pickup, 37pick up group calls, 37privacy, 59override, 57private network access, 90pr
IntroductionHow to Use This GuideStrata CIX DP5000-series Telephone UG 02/08 ixConventions Description[DN]Represents any Directory Number button,
IntroductionRelated Documents/Mediax Strata CIX DP5000-series Telephone UG 02/08Related Documents/MediaNote Some documents listed here may appear
Strata CIX DP5000-series Telephone UG 02/08 1The Grand Tour 1The DP5000-series digital telephones connected to a Strata CIX telephone system inclu
The Grand Tour2 Strata CIX DP5000-series Telephone UG 02/08Table 1 DP5000 Series Digital Telephones Description ImageDigital Single Line Teleph
The Grand TourStrata CIX DP5000-series Telephone UG 02/08 320 Button Digital Telephone:• 4 line LCD with back light option• Half duplex Speakerpho
Publication InformationToshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to rev
The Grand Tour4 Strata CIX DP5000-series Telephone UG 02/08The DP5000-series telephone upgrade options include:Table 2 DP5000 Series Add-on Module
The Grand TourDP5000-series Telephone OverviewStrata CIX DP5000-series Telephone UG 02/08 5DP5000-series Telephone OverviewThe illustration of the
The Grand TourDP5000-series Telephone Overview6 Strata CIX DP5000-series Telephone UG 02/08Fixed ButtonsThe fixed buttons on the dial pad help per
The Grand TourDP5000-series Telephone OverviewStrata CIX DP5000-series Telephone UG 02/08 7The Fixed buttons are described below.Table 3 Fixed But
The Grand TourDP5000-series Telephone Overview8 Strata CIX DP5000-series Telephone UG 02/08Programmable Feature ButtonsProgrammable Feature Button
The Grand TourLCDStrata CIX DP5000-series Telephone UG 02/08 9LCDIf your telephone has an LCD, use this section to learn more about its functions.
The Grand TourSoft Keys10 Strata CIX DP5000-series Telephone UG 02/084-Line LCD DisplayThe LCD in it's idle state (shown right) displays:Line
Strata CIX DP5000-series Telephone UG 02/08 11The Basics 2This chapter reviews the basic operations of the DP5000-series telephones. The instructi
The BasicsCustomizing Your Telephone12 Strata CIX DP5000-series Telephone UG 02/08³ To adjust handset Beep Tone1. With the handset off-hook, dial
The BasicsCustomizing Your TelephoneStrata CIX DP5000-series Telephone UG 02/08 13LCD ContrastAvailable on backlit telephones and backlit add-on m
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)Telecommunication Systems Division License AgreementIMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”)
The BasicsCustomizing Your Telephone14 Strata CIX DP5000-series Telephone UG 02/08Backlight On/OffAvailable on backlit telephones and backlit add-
The BasicsKeystrip LabelsStrata CIX DP5000-series Telephone UG 02/08 15Keystrip LabelsAvailable on 9 Line LCD telephone and 10 Button LCD Add-on M
The BasicsRing Tones16 Strata CIX DP5000-series Telephone UG 02/08Dial Pad and Button BeepsDigital telephones can emit a “beep” whenever a dial pa
The BasicsRing TonesStrata CIX DP5000-series Telephone UG 02/08 17Speakerphone/Microphone Sensitivity AdjustmentWhen you are using the speakerphon
The BasicsTelephone Terminology18 Strata CIX DP5000-series Telephone UG 02/08Telephone TerminologyWhen making or receiving calls on your DP5000-se
The BasicsMaking a CallStrata CIX DP5000-series Telephone UG 02/08 19Making a CallThere are three ways to originate a call from the telephone:Hand
The BasicsMaking a Call20 Strata CIX DP5000-series Telephone UG 02/08Dial DirectoryThis feature is supported on DP5000-series telephones with an L
The BasicsAnswering a CallStrata CIX DP5000-series Telephone UG 02/08 21Answering a CallThere are several ways to answer a call:Handset³ When the
The BasicsOn a Call22 Strata CIX DP5000-series Telephone UG 02/08On a CallWhile on a call you can perform the following:Switching Between Handset
The BasicsOn a CallStrata CIX DP5000-series Telephone UG 02/08 23Automatic HoldThis features enables you to move from one Line button to another L
Toshiba America Information Systems, Inc.Telecommunication Systems DivisionEnd-User Limited WarrantyToshiba America Information Systems, Inc., (“TAIS”
The BasicsOn a Call24 Strata CIX DP5000-series Telephone UG 02/08LED Indicator DetailsEach line and Programmable Feature Button has a LED next to
Strata CIX DP5000-series Telephone UG 02/08 25Feature Operations 3This chapter gives you more details about your DP5000-series telephone’s advance
Strata CIX DP5000-series Telephone UG 02/08 26Forced Account CodesSome applications require you to enter an Account Code. These Forced Account Cod
Feature OperationsAccount Code CallsStrata CIX DP5000-series Telephone UG 02/08 27Voluntary Account Codes (Verified/Non-Verified)Voluntary Account
Feature OperationsAdvisory Messages28 Strata CIX DP5000-series Telephone UG 02/08Advisory MessagesAdvisory messaging enables you to store an infor
Feature OperationsAlarm Notification ButtonStrata CIX DP5000-series Telephone UG 02/08 29Alarm Notification ButtonThe Alarm Notification Button mu
Feature OperationsAutomatic Callback30 Strata CIX DP5000-series Telephone UG 02/08Automatic CallbackWhen you reach a busy station, you can set Aut
Feature OperationsBackground MusicStrata CIX DP5000-series Telephone UG 02/08 31Background MusicYou can set background music over your telephone s
Feature OperationsCall Forward32 Strata CIX DP5000-series Telephone UG 02/08Call ForwardThere are two types of Call Forwarding that you can set. O
Feature OperationsCall ForwardStrata CIX DP5000-series Telephone UG 02/08 33Station Call Forward CategoriesYou can set Call Forward for the follow
WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTSA valuable element of Toshiba’s product strategy is to offer our customers a complete product p
Feature OperationsCall Forward34 Strata CIX DP5000-series Telephone UG 02/08Station Call Forward ProceduresTable 15 on Page 105 contains Call Forw
Feature OperationsCall ForwardStrata CIX DP5000-series Telephone UG 02/08 35Call Forward Examples³ To set your telephone to Call Forward Busy-No A
Feature OperationsCall Park Orbits36 Strata CIX DP5000-series Telephone UG 02/08Call Park OrbitsThe Call Park feature enables you to hold a call t
Feature OperationsCall PickupStrata CIX DP5000-series Telephone UG 02/08 37³ To retrieve a parked call1. Press Park in Orbit or press your extensi
Feature OperationsCall Pickup38 Strata CIX DP5000-series Telephone UG 02/08³ To perform Call Pickup³ Press the buttons shown in the table below fo
Feature OperationsCall TransferStrata CIX DP5000-series Telephone UG 02/08 39Call TransferCall transfer allows a call to be directed from one tele
Feature OperationsCall Waiting40 Strata CIX DP5000-series Telephone UG 02/08³ To transfer a call directly to Voice Mail (VM)1. While on a call, pr
Feature OperationsCaller IDStrata CIX DP5000-series Telephone UG 02/08 41Caller IDIncoming calls to your extension with Caller ID can be recorded
Feature OperationsConference Calls42 Strata CIX DP5000-series Telephone UG 02/08³ To transfer conference control1. Complete Steps 1 and 2 above to
Feature OperationsConference CallsStrata CIX DP5000-series Telephone UG 02/08 43Supervising a Tandem Call1. While talking on an outside call, pres
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Feature OperationsConference Calls44 Strata CIX DP5000-series Telephone UG 02/08³ To add an Incoming call to the Conference1. Place the first call
Feature OperationsDirect Inward System Access (DISA)Strata CIX DP5000-series Telephone UG 02/08 45Direct Inward System Access (DISA)Outside caller
Feature OperationsDo Not Disturb46 Strata CIX DP5000-series Telephone UG 02/08Do Not DisturbIf your station is in Do Not Disturb (DND) mode, inter
Feature OperationsDoor Lock(s)Strata CIX DP5000-series Telephone UG 02/08 47Setting DND for Another Extension³ To activate DND for another extensi
Feature OperationsDoor Phone(s)48 Strata CIX DP5000-series Telephone UG 02/08Door Phone(s)Door phones can be used to call phones selected in syste
Feature OperationsEmergency CallStrata CIX DP5000-series Telephone UG 02/08 49³ To call/monitor a door phone1. With the handset off-hook, press an
Feature OperationsEmergency Ringdown50 Strata CIX DP5000-series Telephone UG 02/08Emergency RingdownIf a station remains off-hook for a programmab
Feature OperationsMessage WaitingStrata CIX DP5000-series Telephone UG 02/08 51Message WaitingMessage Waiting is shown on the Msg button which wil
Feature OperationsMessage Waiting52 Strata CIX DP5000-series Telephone UG 02/08Turning On/Off MW LED on Another ExtensionWhen an extension is call
Feature OperationsMicrophone Cut-OffStrata CIX DP5000-series Telephone UG 02/08 53Microphone Cut-OffThis feature prevents callers from monitoring
Strata CIX DP5000-series Telephone UG 02/08 iContentsIntroductionOrganization...
Feature OperationsOff-hook Call Announce54 Strata CIX DP5000-series Telephone UG 02/08Off-hook Call AnnounceOff-hook Call Announce (OCA) enables y
Feature OperationsOverride CallsStrata CIX DP5000-series Telephone UG 02/08 55Override CallsThe available override features are:• Busy Override• D
Feature OperationsOverride Calls56 Strata CIX DP5000-series Telephone UG 02/08Executive OverrideExecutive Override enables you to enter an establi
Feature OperationsPagingStrata CIX DP5000-series Telephone UG 02/08 57Privacy OverrideThis feature enables you to enter an established call on a l
Feature OperationsPaging58 Strata CIX DP5000-series Telephone UG 02/08All Call PageYou can make an All Call Page to telephones assigned to the “Al
Feature OperationsPrivacyStrata CIX DP5000-series Telephone UG 02/08 59PrivacyPrivacy controls the ability of more than one person to use the same
Feature OperationsSpeed Dial60 Strata CIX DP5000-series Telephone UG 02/08Speed DialSpeed Dial (SD) enables you to dial a sequence of up to 32 dig
Feature OperationsSpeed DialStrata CIX DP5000-series Telephone UG 02/08 61Storing a System/Station Speed Dial Number 1. Dial #66. The display show
Feature OperationsSpeed Dial62 Strata CIX DP5000-series Telephone UG 02/08Advanced Speed Dial OperationSpecial CharactersSD numbers may include 0~
Feature OperationsSpeed DialStrata CIX DP5000-series Telephone UG 02/08 63Storing Personal Speed Dial NamesYou can store names with Personal Speed
ContentsChapter 3 – Feature Operationsii Strata CIX DP5000-series Telephone UG 02/08Ring Tones...
Feature OperationsSpeed Dial64 Strata CIX DP5000-series Telephone UG 02/08• To move one character to the right, press SCROLL or RIGHT Soft Key. To
Feature OperationsTone First / Voice First SignallingStrata CIX DP5000-series Telephone UG 02/08 65Tone First / Voice First SignallingTo determine
Feature OperationsTone/Pulse Dialing66 Strata CIX DP5000-series Telephone UG 02/08Tone/Pulse DialingWith some older Central Offices, you may have
Feature OperationsUniform Call DistributionStrata CIX DP5000-series Telephone UG 02/08 67Uniform Call DistributionUniform Call Distribution (UCD)
Feature OperationsUniform Call Distribution68 Strata CIX DP5000-series Telephone UG 02/08Login/LogoutLogin and Logout is controlled by the Login k
Strata CIX DP5000-series Telephone UG 02/08 69ADM/DSS Console 4This chapter provides an overview of the optional units that can be connected to th
Strata CIX DP5000-series Telephone UG 02/08 70ADMButtons and LEDsThe 10 button LED add on module and the 20 button keystrip add on module have pro
ADM/DSS ConsoleADMStrata CIX DP5000-series Telephone UG 02/08 71Adding an ADMFor installation instructions, please refer to the Strata CIX Install
ADM/DSS ConsoleDSS Console72 Strata CIX DP5000-series Telephone UG 02/08DSS ConsoleThe 60 button Direction Station Selection (DSS) Console operate
ADM/DSS ConsoleDSS ConsoleStrata CIX DP5000-series Telephone UG 02/08 73Transferring to an Idle StationYou can transfer internal or outside calls
ContentsChapter 3 – Feature OperationsStrata CIX DP5000-series Telephone UG 02/08 iiiCall Forward Examples ...
ADM/DSS ConsoleDSS Console74 Strata CIX DP5000-series Telephone UG 02/08Call Transfer with Camp-onYou can transfer a call to a busy station from e
ADM/DSS ConsoleDSS ConsoleStrata CIX DP5000-series Telephone UG 02/08 75PagingYou can make an announcement page to a group of telephone speakers s
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Strata CIX DP5000-series Telephone UG 02/08 77Headset and Handset Operation 5The DP5000-series telephone come standard with a built-in headset int
Headset and Handset OperationAUTO or CARBON Setting78 Strata CIX DP5000-series Telephone UG 02/08AUTO or CARBON SettingThere exist two types of he
Headset and Handset OperationAUTO or CARBON SettingStrata CIX DP5000-series Telephone UG 02/08 79³ To change the headset transmit level to Low or
Headset and Handset OperationHeadset Transmit Level Adjustments80 Strata CIX DP5000-series Telephone UG 02/08Headset Transmit Level Adjustments³ T
Headset and Handset OperationHandset Level AdjustmentsStrata CIX DP5000-series Telephone UG 02/08 81Handset Level AdjustmentsChange the Carbon set
Headset and Handset OperationHandset Level Adjustments82 Strata CIX DP5000-series Telephone UG 02/08³ To adjust the Handset or Headset Receiver Le
Strata CIX DP5000-series Telephone UG 02/08 83User Programming 6User programming allows you to customize your LCD telephone. You will be able to:•
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